Services Pricing Guides About Contact 🖥 Remote help now Book now
What we do

Our services

Professional IT support for homes and businesses across Palmerston North, Manawatū and Wellington. On-site or remote.

📅 Book a visit Get remote help now
Same day
Response available
No fix
No fee guarantee
Flat rate
No surprise invoices
4.9 ★
Google rating
Home & personal
Tech help at your door
Yann comes to you — no need to pack anything up or drive anywhere.

Can't wait for a visit? Get help right now.

Yann can connect to your screen and fix most software issues in minutes — NZ-wide.

Start remote session
Most popular

PC or laptop running slow or broken?

Hardware repairs, upgrades, tune-ups and clean-ups for all brands — Windows and Mac. Including RAM upgrades, SSD installs and screen replacements.

Most popular

Dead spots or slow WiFi at home?

Mesh WiFi systems, router setup and configuration, range extenders, cable runs and full home coverage solutions.

New

Getting Starlink installed or set up?

Starlink dish positioning, mounting, router configuration, network integration and optimisation. We get you connected and running fast.

Printer or scanner not working?

Printer setup, wireless printing, driver installs, scan-to-email configuration and troubleshooting for all brands including HP, Epson, Brother and Canon.

Want to make your home smarter?

Smart lights, locks, cameras, doorbells, hubs and voice assistants — installed, configured and actually working together.

Worried about viruses or getting hacked?

Malware removal, antivirus setup, phishing protection, password manager setup and full security audits.

Lost important files or photos?

Recovery from failed drives, corrupted USB sticks, deleted files and damaged devices. No fix, no fee.

Need your TV or devices set up?

Smart TVs, streaming boxes, Chromecast, Apple TV, soundbars and gaming consoles — set up and connected properly.

Need general IT help or something else?

Training, email setup, cloud storage, backups, software installs and more. If it's tech, Yann can help.

New

Setting up a home office?

Full home office setup — desk computer, monitor, keyboard, WiFi, printer, scan-to-email, video calling and everything configured and working together from day one.

General IT help or not sure what you need?

Software installs, cloud storage setup, backup solutions, device configuration, IT advice and anything else tech-related. If it's digital, Yann can help — just ask.

Not sure what you need?

Get in touch and we'll figure it out together — no obligation, no jargon.

Let's Talk →
Business & office
IT support for small businesses
Fast, reliable on-site support across Palmerston North, Manawatū and Wellington.
Most requested

Office network setup or upgrade?

Full office network design and installation — routers, switches, access points, patch panels and structured cabling.

Specialist

Faulty switch or need a swap?

Network switch fault diagnosis, replacement and configuration. Managed and unmanaged switches, VLAN setup and port labelling.

On-site network patching needed?

Structured cabling, patch panel termination, port testing, cable labelling and tidy-ups. We leave your comms room clean and documented.

New

Starlink for your business?

Starlink Business and Priority installation, failover setup, router integration with existing office networks. Rural and remote sites welcome.

Office printer or scan-to-email issues?

Multifunction printer setup, scan-to-email configuration (Office 365, Gmail, local SMTP), network printing and driver deployment across multiple computers.

Poor WiFi coverage in your office or warehouse?

Business-grade WiFi design and installation, access point placement, guest networks, staff-only SSIDs and coverage surveys.

Worried about business data security?

Security audits, staff phishing awareness, antivirus deployment, backup solutions and Microsoft 365 security hardening.

New

Not showing up on Google?

We'll claim or create your Google Business Profile — accurate hours, photos, categories and contact details, plus a quick walkthrough so you can manage it yourself going forward.

Got a bigger project?

Multi-site, fit-out, or ongoing IT support contract — let's talk about what you need.

Get a Quote →
Remote support
Fix it without leaving home
Yann connects to your screen securely — you watch everything he does and can disconnect any time.

Ready to get help right now?

Fill in a quick form and Yann will call you within 15–30 minutes.

Start remote session
How remote support works
You fill in a quick form
Yann calls you within 30 mins
You install Chrome Remote Desktop (free, 30 sec)
You generate a code and read it to Yann
Yann connects — you watch everything
No fix, no fee — you only pay if it's fixed
Frequently asked questions
Yes — Yann comes to you. No need to pack up your computer or drive anywhere. We cover Palmerston North, Feilding, Levin, Paraparaumu, Porirua, Lower Hutt, Upper Hutt and Wellington. Remote support is available NZ-wide.
You don't pay. Our no fix, no fee guarantee means if we can't resolve your issue, there's no charge for the visit or remote session. Simple as that.
Most home visits start from $85. Remote sessions start from $45. We charge flat rates — no hidden fees, no surprise invoices. You'll always know the cost before we start. Check our pricing page for full details.
Same-day callouts are often available. Remote support can usually begin within 15–30 minutes of your request. Call or book online and we'll confirm a time straight away.
Yes. We use Google Chrome Remote Desktop — encrypted, secure, and you can see everything Yann does on your screen in real time. You can disconnect instantly at any time, and the session code expires the moment the session ends.
Yes — we support Windows PCs, Mac computers, iPhones, iPads, Android phones and tablets. All brands, all devices.
Yes. We handle full Starlink installation — dish positioning and mounting, router setup, integration with your existing network and speed optimisation. Both residential and business Starlink plans.
Absolutely — it's one of our specialties. Yann explains everything in plain English, never talks down to you, and goes at your pace. We work with a lot of seniors and people who just want things to work without the jargon.
💬 WhatsApp ✉️ Send SMS 📞 Call now