1
Fill in the form
Tell Yann what's going wrong
2
Yann calls you
Usually within 15–30 mins
3
Problem solved
Fixed on screen, you watch live
✅
Request sent!
Yann has been notified and will call you shortly.
Keep your phone
handy — he'll usually ring within 15–30 minutes.
While you wait for Yann's call — 4 quick steps:
1
Download HomeTech's remote tool
Free, no account needed — pick Windows or Mac. Only needs to
be done once.
Get the remote tool →
2
Run it — no install wizard
Windows: just run the file. Mac: drag it into Applications,
then open it.
3
Note your ID number
A window opens showing your ID — that's all Yann needs.
4
Read the ID to Yann
When Yann calls, read him your ID number — he connects to your
screen.
You can see everything he does and stop it any time.
📞 Call Yann now — 020 4039 2122
Remote IT support — questions people ask
How does remote IT support work?
You request a session, Yann calls you and talks you through downloading HomeTech's own free remote support tool. You watch everything on your own screen the whole time and can end the session whenever you like.
Is remote computer support safe?
Yes. The connection is encrypted, only works while you have the tool open, and you can see everything happening on your screen and disconnect at any time by closing the window.
Do you offer remote IT support anywhere in New Zealand?
Yes — remote support is available anywhere in New Zealand, not just Palmerston North. All you need is an internet connection and a Windows or Mac computer.
How much does remote IT support cost?
Remote sessions start from $55. It's free to request a session, and you're only charged if the issue actually gets fixed — no fix, no fee.
What computer problems can you fix remotely?
Most software problems: slow computers, viruses and malware, email and Microsoft 365 setup, software installs and troubleshooting, account lockouts, and general how-do-I help. If it's on your screen, it can usually be fixed remotely.
What can't be fixed remotely?
Physical hardware problems — a cracked screen, a dead battery, a computer that won't turn on at all, or failed internal parts — need an on-site visit or workshop repair, not a remote session. Book a visit instead and we'll come to you (within our on-site coverage area).
How fast can you help me remotely?
Usually within 15–30 minutes of requesting a session, during business hours. Fill in the form above and keep your phone handy — Yann will call you directly.
Do I need to install anything before you call?
You'll need to download HomeTech's free remote support tool before the call — it takes about 30 seconds and only needs to be done once.